Hebrews 2:18

Because He Himself (in His humanity) has suffered in being tempted, He is able to help and provide immediate assistance to those who are being tempted and exposed to suffering. 

Jesus came to earth and experienced everything we experience so He could help us. Jesus is not a cold and distant God unfeeling for the trials and tribulations of His people. The relationship does rely on the believer investing time and energy into fellowship with the word and prayer. Jesus is waiting and wanting to fellowship with us.